Raise a Request or Report an Issue – رفع طلب أو تبليغ عن عطل من خلال لوحة التحكم

The Raise a Request feature allows you to submit support needs, product improvements, or issues directly through your Ordable dashboard. This replaces formal channels (e.g., Whatsapp or account manager ) and ensures faster, more structured responses.

Steps to "Raise a Request"

0. Open the “Raise a Request” Tab: ordable/ dashboard → Settings → Raise a request

1. Request Type:

• Fix: Broken button and need to revive it again
• Feature: Not available and would like to have my voice heard.

2. Choose a Topic

• Select the main category (e.g., POS, Online Store, Payments, Driver App).
• Once selected, related sub-topics will appear.
• Example: Online Store → Payments.

3. Add Description:

• Use the text box to explain your request in details
• Attach screenshots or files if needed

4. Submission:

• The request will be raised, and updates will appear in the "My Request" tab on the same page.

Updated on: 16/09/2025