• How can I check my customer’s list? كيف يمكنني الحصول على قائمة ببيانات عملائي؟

  Two ways to check your customer list: First way: Go to Customers Click on Customer list Note: This provides detailed information about each customer. Second way: Go to Reports page Click on Downloads Note: You can download the customer list in an Excel sheet, which includes customers' names, phone numbers, and emails (if available). (https://stoFew readers

• How can I check my customers’ segmentations? كيف يمكنني الاطلاع على تقرير فئات العملاء؟

  You can check your customers' segmentations using various reports: Segments RFM Report: Segments customers based on recency, frequency, and monetary value of their purchases. Customer Growth & Customer Base Mix: Shows returning customers, dormant customers, and new customers by numbers and percentages over a specified period. Note: Your customers are divided into segments based on their purchase history and behavior. You will be able to select a certain period you wFew readers

• How can I view the customer's wallet? كيف يمكنني التحقق من محفظة العميل؟

  To view the customer's wallet: Go to Customers page. Click on User List You will find the Wallet column Note: If you didn't find the "wallet" in your dashboard, you need to install the feature from "Add-Ons" page then follow the steps :للتحقق من محفظة العميل توجه إلى صفحة العملاء قم بالضغط على قائمة المستخدمين ضمن قائمة بياناتFew readers

• How can I view my customers’ feedback? كيف يمكنني الاطلاع على تعليقات عملائي؟

  To view your customers' feedback: Go to Customers. Click on Feedbacks. You can show/hide the feedback by clicking on "Show on website" button. :للإطلاع على تعليقات العملاء توجه إلى صفحة العملاء اضغط على التعليقات للتحكم في إخفاء/ظهور التعليق قم بالضغط على زر "اعرضها على الموقع" (https://storage.crisp.chat/users/helpdesk/webFew readers

• How can I flag/highlight the customer? كيف يمكنني اضافة علامة للعميل؟

  First you will need to enable the feature by Going to Settings Preferences Enable ability to flag a customer To Flag the customer: Go to Customers Click on the customer name that you want to flag on the customer details page, click on Edit Customer Flag this customer Click on Flag Note: By flagging customers, merchants can easily identify those who require special attention. This could include high-risk customers, those with a history of returns orFew readers

• How to send a survey to a customer? كيف يمكنني إرسال استبيان إلى عميل؟

  Two methods to send a survey to a customer: First method: Click on the order. Click on Invoice Click on Survey Choose the Type ++QR Code, SMS, WhatsApp or Copy link++ and share it with the customer. Second Method: Go to Customers Click on Surveys Enter the Order/Tracking ID in the reference field Click on Quick create Share the survFew readers