B2B orders

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B2C orders

• How to refund an order - كيفية استرجاع قيمة طلب

  To refund an order: Click on the order you want to refund, you must cancel it first Click on Cancel Confirm the cancellation by clicking on Yes Select the Reason of cancellation Click on Refund Customer Click on Cancel | To learn how to caPopular

• How to cancel the order? كيف يمكنني إلغاء طلب؟

  To cancel an order: Click on the order you want to cancel Click on Cancel Confirm the cancellation by clicking on Yes Select the Reason why you want to cancel the order. Click on Cancel | To refund an order, click here ![](https://storage.crisp.chat/users/hPopular

• How to receive orders? كيف يمكنني استلام طلب على شاشة التحكم؟

  The Orders page is where you manage all customer orders. Receiving an order lets you view order details, print invoices, update the order's status, assign a driver, and edit delivery information. To receive orders: Go to Orders Click on New to view new orders Click on the order when the cursor turns into a hand Click on Receive Order ![](https://storaPopular

• How to assign a driver for order delivery? كيف يمكنني تعيين او طلب سائق؟

  To dispatch orders that were placed for delivery: Press on the order that you want to dispatch Click on the **Assign Driver **tab Select the Delivery provider from the list of providers Click on **Assign Driver **button || To integrate with a delivery company, please contact our customer support :لطلب سائق من شركة توصيل اضغط على الطلب الذي تريد استدعاء ساPopular

• How can I change the delivery date and time? كيف يمكنني تغيير تاريخ ووقت توصيل الطلب؟

  To change the order date and time: Click on the Order Click on Invoice Click on Edit behind Expected Delivery. :لتغيير وقت ويوم التوصيل لطلب العميل توجه إلى صفحة الطلبات. اضغط على أونلاين. اضغط على الطلب المحدد الذي تريد تغيير وقت ويوم التوصيل له. **قم بالضغط على صفحة **الفاتورة قم بالضغط على خيار تعديل بجانب تاريخ التسليم. قم باختيSome readers

• How can I print an invoice? كيف يمكنني طباعة الفاتورة؟

  To print an invoice: After recieving your order, click on the order you want to print it's invoice Go to Actions Select if you want to print the invoice as A4, Thermal, or Preparation. Choose if you want to print the invoice in English, Arabic, or Both languages Click on Print [English Video - Click here](https://general-ordable.ams3.digSome readers

• Share payment link - آلية إرسال رابط دفع الى العميل

  To to send a payment link: Go to Orders Click on Online Click on the Order Click on Invoice Click on WhatsApp or Copy English Video - Click here لإرسال رابط دفع: توجه إلى صفحة الطلبات اضغط على اونلاين اضغط على الطلب اضغط على الفاتورة اضغط على واتساب أو نسخ الرابط [فيديو بالعربي - اضغط هنا](https://general-ordablSome readers

• What are Abandoned Orders? ما هي الطلبات المعلقة؟

  || Abandoned orders are orders which customers tried to make but didn't complete when attempting to reach the payment gateway page. this may happen due several reasons such as incorrect card details, connection or technical issues. Notes: Abandoned orders can't be canceled Abandoned orders remain for 2 days in the abandoned orders page If the abandoned order has a stocked product with inventory, the inventory will be deducted for 30 minutes then the inventory will be retuned back automatFew readers

• How to check the abandoned orders if it’s paid or not? كيفية التحقق من حالة الدفع لطلب معلق؟

  To check if abandoned orders are paid or not, follow these steps: Go to Orders Click on Abandoned. Search for the order by the Tracking code or by Order ID. Click on the Order Click on Check payment Note: you must check with the payment gateway if you received the amount or not. للتحقق من حالة الدفع لطلب معلق: انتقل إلى صفحة *Few readers

• How to edit an order? كيف يمكنني تعديل طلب؟

  To edit an order: Go to Orders Click on Online Click on the Order Under Actions page click on Edit. Note: Paid orders can't be edited. English Video - Click here لتعديل الطلب: توجه إلى صفحة الطلبات اضغط على اونلاين اضغط على الطلب الذي تريد تعديله اضغط على زر تعديل عند الضغط على زر تعديل سيتم توجيهك الىFew readers

• How can I search for an order? كيف يمكنني البحث عن الطلب؟

  To search for an order: Click on Orders Click on Online Click the search icon Enter any of the following information in the search bar then click enter or the search icon beside the field. Customer name Customer phone number Tracking ID Order number. :للبحث عن طلب محدد توجه إلى صفحة الطلبات. اضغط على أونلاين. قم بالضغطFew readers

• How to transfer the order to another branch? كيف يمكنني نقل الطلب إلى فرع آخر؟

  To transfer the order to another branch: Go to Orders Click on Online Click on the Order Click on Invoice Click on Edit behind the branch name. Select the other branch. English Video - Click here :لتحويل طلب إلى فرع آخر توجهFew readers

Bookings

• Where will I receive a Booking order? كيف يمكنني استقبال و التطلع على طلبات الحجوزات؟

  || Once a customer completes a booking, a new order will appear on your dashboard where you can receive the order and see the booking in Booking from the side menu. To check your booking orders there are 2 methods: First Method: Go to Bookings. Click on Events. Select the Date range. Click on Get bookings. Second method: Go to Orders. Click on *OnlineFew readers

• How can I automatically assign a driver to orders كيف يمكنني تعيين سائق لاستلام الطلبات بشكل تلقائي

  By default, you need to assign a driver from delivery companies manually for each new order. Enabling auto dispatch will automatically assign a driver once the order is received. Any new orders will now have a driver assigned automatically. To enable Auto Dispatch: Go to Settings Click on Delivery Next to "Auto Dispatch with", click on the dropdown menu and select one ofFew readers